IT Support Technician (temporary)

In this new role, covering Level 1 and Level 2 support, you will be instrumental in ensuring the smooth operation of our IT infrastructure, directly contributing to our culture of continuous learning and technological empowerment.

Your workplace is the IT desk right at the heart of our building and in the classrooms around the school. Located at Copenhagen’s new waterfront area, Nordhavn, CIS is located next to the Orientkaj metro station and within walking and cycling distance from Østerport and Nordhavn Stations. We offer a well-stocked canteen and café as well as sporting facilities for staff.

With 900 students in Kindergarten through to Grade 12 and 300 staff, CIS stands at the forefront of educational innovation, equipping our students to navigate the complexities of a rapidly evolving world. Working closely with our IT Manager and Director of Technology, as our new IT Support Technician you play a pivotal role in enhancing our technological landscape and supporting our educational mission.

With us, we guarantee that you will have an inspiring and informal work life with lots of laughs and collaboration across teams. Our workplace has a very special international culture and we are housed in an exciting, architect-designed building from 2017 in Copenhagen's new Nordhavnskvarter, right by the waterfront and close to public transport and residential areas.

Starting date: 1st August 2024.

Key Responsibilities

• Act as the primary point of contact for IT support within the school, managing and resolving a broad spectrum of technical queries.

• Perform installations, configurations, and routine maintenance of IT equipment and software, enhancing the technological teaching and learning tools.

• Maintain meticulous records of IT assets, supporting the overall management and efficiency of technological resources within the school.

• Undertake additional tasks and responsibilities as assigned, playing a versatile role in supporting the department's goals and the school’s broader mission.

• Participate in significant IT projects under the direction of the IT Manager and the Director of Technology, contributing to the strategic development of the school’s IT infrastructure.

Qualifications and Qualities

• Team Player with a Customer-focused Approach: Excellent interpersonal skills, with a commitment to providing outstanding support to all staff and students.

• Technically Proficient and Analytical: Demonstrated ability to troubleshoot and resolve a wide range of hardware and software issues, with an aptitude for analytical problem-solving.

• Adaptable and Resilient: Comfortable tackling both routine and complex IT challenges, prioritising tasks and deploying flexible solutions in a dynamic educational environment.

• Eager Learner: A passion for technology and education, with a willingness to engage in continuous learning and professional development.

• Educational and Professional Background: Preferably diploma or a relevant degree in Information Technology, Computer Science, or related field, complemented by 1-2 years of experience in an IT support role. Experience with Apple/Mac and Google Workspace is required. Certifications such as CompTIA A+ or Microsoft Certified Professional (MCP) are advantageous.

• Valid work permit to Denmark. This position is not eligible for international relocation.

Ready to apply?

Please submit the following documents by 31st May:

• Motivated application (cover letter) explaining why you are interested in this particular position as well as how you believe you will be successful in the role
• Detailed CV
• A list of references (at least three), including names, positions, and current email addresses. One of those should be the current line manager/supervisor (you can include these in your CV)

We will review applications continuously, so please do not hesitate to apply. CIS reserves the right to make an appointment before the closing date in case of an outstanding applicant.

Please note that we encourage teaching couples to apply for positions with CIS. If your partner is also applying for a position, please fill in your partner's name when applying.

CIS is fully committed to equity and inclusion; inclusion is one of our core values: "we create a welcoming environment where everyone feels a sense of belonging and has equitable opportunities every day”. In the implementation of all of our educational and employment policies and practices, we do not tolerate discrimination and therefore make sure to observe the anti-discrimination regulation, including the protection against discrimination based on race, colour, gender, citizenship, ethnic or social origin, age, disability, political views, religion, belief, sexual orientation and union membership.

In line with the United Nations Convention on the Rights of the Child (UNCRC), at CIS we believe all learners have equal rights to be protected from harm and abuse. CIS is a community school that strives to meet its students' many needs in a safe and secure environment. To achieve this aim, we build a culture of child protection at the school wherein all community members understand and meet their responsibilities and put the needs of the learners in the school community first. We meet the many challenges of establishing and sustaining a protection culture in our international, mobile, and varied community and context. Everybody at CIS has a responsibility to support the protection of learners. We will act without hesitation to ensure a child-safe environment. We also support the rights and well-being of our staff and volunteers and encourage their active participation in building and maintaining a secure environment for all participants.

Employment with CIS is conditional on the successful candidate passing an extensive background check, including education, employment references, and criminal history checks for the past 10 years.

Please note that relocation assistance is not offered to international hires relocating to Denmark in temporary positions.